Shipping & cancellation

Shipping

Our shipment is all over India by air or surface depends on urgency of customer. Delivery charges varies
from products to products, mode of shipment and delivery location. The actual cost of products by
adding packaging and shipment will be displayed and informed to customers once the order placed on
our portal and the payment is done.

Cancellation

Any order to be cancelled within the same working day or else allexcavatorparts have the right to refuse
that order cancellation.

It will take 2-3 days to cancel the order and refund you after your request for order cancellation. We will
inform you about the process through SMS/email.

Once the item has been dispatched and shipped an order cannot be cancelled.

Returns

In case you received defective or damaged product or you have received a different product as it is
displayed, you can apply for replacement request by giving a call on our number or by sending mail on
………………………….. within 48 hours of receiving of the items.

Eligibility for Return

Customer will be eligible for return the product by fulfilling these conditions:

  • Within 48 hours of receiving the items a customer can initiate for return.
  • Customer can initiate for damaged product.
  • Products should not be used.
  • Packing should be intact.
  • Bill & Invoice should be available.
  • Price tags and labels should not be removed.

Refunds

Once the damaged or defective items or the product which is different from what is displayed has been
received the refund will be initiated.

Refund will be done on the same mode to which the payment was done.

For any query regarding return or refund case you can call on our customer care number:……………….

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